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Frequently Asked Questions
Why should I buy pre-owned luxury?
Pre-owned luxury allows you to enjoy rare, discontinued, or current pieces at a fraction of the retail price — while supporting sustainable, circular fashion.
Are all your items authentic?
Yes. Every item goes through a rigorous authentication process, ensuring 100% authenticity using Entrupy technology. Besides, many items also come with brand certificates and receipts. Transparency and trust are at the core of our business.
What if an item is not authentic?
Every piece we offer goes through a strict authentication process to ensure its quality and legitimacy. We work only with trusted sources and verify each item carefully before it reaches you. In the unlikely event that an item is found not to be authentic, we will issue a full refund and take immediate steps to correct the situation.
Where do your items come from?
Our pieces are sourced from trusted collectors and private sellers who share our commitment to authenticity, sustainable fashion, and quality.
How does consignment work?
You bring in or send your item, we authenticate and photograph it. Together, we agree on the pricing, and once the item is sold, you receive your share of the final sale price.
What is your return policy?
We accept returns within 3 days of receiving the product, provided the item remains in its original condition with all tags and documentation.
How quickly will my order ship?
Orders are typically shipped within 1–3 business days after purchase and packaging. With possible same day or next day delivery within Abu Dhabi City.